RETURN POLICY

You can exercise your right to cancel or to return the product(s) by following the procedure below:

Send an email within fourteen (14) days from the date of receipt of your order to contact@ehthele.com. This email should contain the order ID that can be found in your order confirmation.

After receiving the email, our team will contact you to provide the mailing address to send the package with the items to be returned. Please secure the product(s) and all of the original packing materials, packing slip, in a plainly wrapped cardboard box.

Send the product(s) by registered mail only. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Ehthele Limited will not be responsible for items lost or damaged during shipping.

Returns are subject to certain rules:

The product must be received by Ehthele Limited within fourteen (14) days from the date of delivery of the order.

Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund.

Due to hygiene reasons, earrings are shipped in a sealed transparent plastic bag. You order of earrings will only qualify for a refund if it is returned the way in which it was received.

For orders cancelled under the foregoing Term, Ehthele Limited will issue you with a full refund less the postage and packing.

Refunds will be made in the same form as the original purchase.

All requests will be processed after our office inspects and verifies the condition of the Products. Refunds take up to fifteen (15) business days to process upon receipt of the item.

Please note that Ehthele will not accept returns of bespoken orders (eg. Jewellery that has been customised for the client).